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«Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA Chapter 3: Smart Services ...»

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Match Confidence: Displays the confidence level [Vulnerable / Potential Vulnerable] of the alerts based on the alert types: PSIRT, Product Security, Intellishield and Field Notice.

Last Updated: The last date an inventory was collected.

More Info: The URL address for Product Alert Definition.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Alert ID: The unique identifier for each alert.

Customer ID: A unique identification of the Customer.

CVSS Base Score: The base score of CVSS. The score is displayed only for Intellishield Alert type device.

CVSS Temp Score: The base score of CVSS. The score is displayed only for Intellishield Alert type device.

Inventory: The name of the inventory given by customers.

IS Cred Desc: The credibility description for Intellishield alert type device.

–  –  –

IS Cred Score: The credibility score for Intellishield alert type device.

IS Sev Desc: The severity description for Intellishield alert type device.

IS Sev Score: The severity score for Intellishield alert type device.

IS Urgency Desc: The urgency description for Intellishield alert type device.

IS Urgency Score: The urgency score for Intellishield alert type device.

OS Type: Displays the type of Operating System.

OS Version: Displays the version of OS only for Intellishield Alert.

Partner Name: The name of the partner.

Inventory ID: A unique identification of the Inventory.

Appliance ID: A unique identification of an appliance.

All Alerts Drill Down Report The Alerts drill down report provides details on the affected devices. Select the hyperlink on Alert Description to navigate to All Alerts Drill Down Report.

Details tab:

This tab shows the Alert ID, description, type, Cisco.com info, collection date and last updated.

Affected Devices tab:

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Description: The Affected Devices tab provides a comprehensive list of all the affected devices for the selected device that is vulnerable/potentially vulnerable.

Column Headings and Definitions:

Affected Device Name: The name of the affected device.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product ID: A unique identification of the product.

Device Type: The type of affected device.

Alert ID: A unique identification the alert.

Match Confidence: Displays the confidence level [Vulnerable / Potential Vulnerable] of the alerts based on the alert types: PSIRT, Product Security, Intellishield and Field Notice.

Contract Number: The contract identifier of the Cisco Service Contract coverage for the identified Product ID and Serial Number.

Contract Status: The status of the affected contract.

OS Type: The type of the software.

OS Version: The version of the software.

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

Equipment ID: A unique identification of the equipment.

Appliance ID: A unique identification of the appliance.

Inventory: The name of the inventory.

Inventory ID: A unique identification of the inventory.

Alert Type: The type of the alert.

Partner ID: A unique identification of the partner.

Recommended Products tab:

–  –  –

Description: The Recommended Products tab provides a comprehensive list on the products recommended for the selected device that is vulnerable/potentially vulnerable.

Recommended Products are only provided for Hardware EoX alerts. Also, it is possible that more than one replacement product is available for Hardware EoX devices.

Column Headings and Definitions:

Product ID: A unique identification of the product.

Product Model: The model of product (for example, modules, routers, power supplies).

Product Series: Series of same product models.

Promotion URL: A uniform resource locator of the product promotion. A reference link of the promotion of a product.

Product Homepage: A reference to the homepage of the product.

Product Data Sheet: A reference to the data sheets of the product.

Product White Paper: A reference to the whitepaper and documents of the product.

Product Additional Information: Any information related to the product.

Advanced

This report category has the following associated report:

 All Coverage All Coverage The following information provides screen captures of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

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Description: The All Coverage report provides you with a list of all the devices for the customer/partner.

The report also provides the device warranty information (if required) to determine whether the service coverage is needed for the specified PIDs.





Usage: Click a Serial Number hotlink to see Host Name Details such as SW Details, Interfaces, SW features, Attached HW, Contracts and Alerts. If you have access to the Cisco Service Contract Center (CSCC), Mouse over the checkbox on the left of a row, click the Action icon and select CSCC Link to open the Cisco Service Contract Center and view, create, or modify Cisco service contracts.

Column Headings and Definitions:

Hostname: The name of the host where this device was discovered.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serial Number: The serial number of discovered device that was validated against the Cisco records.

Product ID: The product ID of a discovered device that was validated against Cisco records.

Product Family: Grouping of similar Cisco Product Models.

Customer: The Customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Installed–At Site Name: The name that was given to the location where the associated device was installed.

sysLocation: The physical location of the item as configured on the device.

Item Type: Is the classification of an item as a chassis or card.

Software Version: OS Version of the software installed on the item.

Product Description: The detailed description of the device or card found in the inventory.

Software Type: OS Type of the software Device Diagnostics Supported: Indicates whether the device meets all of the criteria for support of the Device Diagnostics / Smart Call Home capability.

Child Hardware: Identifies how many children are associated to the parent equipment.

Collection Date: Is the date the inventory was collected.

Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

–  –  –

Contract Number: Is the contract identifier of the Cisco Service Contract coverage for the specified product id and serial number.

Service Level: Abbreviated form for the type of service that is active on a Service Contract. (For example, PSUP, PSRT).

Coverage Start Date: Is the date the contract starts providing coverage for the associated device.

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

City: The City noted in the Cisco Install Site record.

Country: The Country noted in the Cisco Install Site record.

SysName: Is the name assigned to a SNMP MIB or the Hostname from CLI data.

Bill-To Customer: Name to which the billing is sent.

Warranty Start Date: The Start Date of the device warranty.

Warranty End Date: The End Date of the device warranty.

Warranty Type: The type of the device warranty.

Coverage Status: The status [Active/Not Active] of the coverage contract.

Recognized / Not-Recognized: Indicates whether the equipment has been recognized by Cisco.

Last Date of Support: The last date of the devices support.

Parent Equipment: Is a number that identifies the type of equipment the parent is.

Ship Date: The date the item was initially shipped from Cisco.

Inventory: The name assigned to the inventory.

Appliance ID: ID of the appliance that collected the data.

Product Type: The type of product (for example, modules, routers, power supplies).

Collector Type: The type of collector (for example, CSP-C).

Installed-At Site ID: The ID of the install site in the contract, which is created and synched up with Cisco contracts database.

Contract Status: Status of the contract - Active, Expired, Overdue, Terminated.

Collected Product ID: The actual PID of the item collected from the network. In some cases, this PID may be different from what is found in Cisco’s contract databases.

Collected Serial Number: The actual Serial Number of the item collected from the network. In some cases, this serial number may be different from what is found in Cisco’s contract databases.

Instance Number: A unique reference number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Equipment ID: A unique Identification number of the equipment.

Serial Number Status: The status of the serial number.

Hardware Type: The type of Hardware.

–  –  –

Best Practices for Customized Dashboard Views

There are two key best practice notes when dealing with customized views:

 Correlation Similar Data  Use Billboard or Chart View for Fast Identification Correlate Similar Data When building a custom view, build a view that contains similar data. An example of a customized view of data for an engineer would be clustering reports that all deal with customers device status (past and present) and inventory uploads. Grouping all this data into one dashboard provides instant access about the device status of all your supported customers.

The example below shows a dashboard view for an account manager. This view would have reports that provide information about customers’ with new devices, overall contract coverage, LDoS devices, and devices with PSIRTs or Field Notices.

–  –  –

Use Billboard or Chart View for Fast Identification In the previous examples, the billboard view was used. When a billboard view is not available, then use one of the chart views (bar or pie).These views provide high-level instant information, which is easy to understand.

Another great benefit of the billboard and chart views is the ability to quickly drill down and get detailed Insites to your customer’s network.

.

For the billboard view just move the mouse over the billboard area and then click the billboard when the billboard background turns blue. The billboard toggles over to a detailed table view.

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