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«Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA Chapter 3: Smart Services ...»

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Installed-At Site Address1: The first Address noted in the Cisco Install Site record.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

Installed-At Postal Code: The Postal code noted in the Cisco Install Site record.

Ship-To Address1: The first address where shipments are sent.

Ship-To City: The City where the shipment is sent.

Ship-To Province: The Province noted for the shipment.

Ship-To Country: The Country noted for the shipment.

Ship-To Postal Code: The Postal Code for the shipment.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Inventory: The name assigned to the inventory of the customer.

Appliance ID: A unique identification of an appliance.

Installed-At Site Address 2: The second Address noted in the Cisco Install Site record.

Ship-To Address 2: The second Address noted for the shipment in the Cisco Site record.

–  –  –

Warranty Start Date: The Start Date of the device warranty.

Warranty End Date: The End Date of the device warranty.

Warranty Type: The type of device warranty.

Equipment ID: A unique Identification number of the equipment.

Serviceable: Indicates whether the item is serviceable or not. The value is 'N' for not serviceable, and 'Y' if a services price is associated to the item.

Hardline: The type of hardline network to be set.

Partner: The name of the partner.

Inventory_ID: A unique identifier of the inventory.

Contract Number: Is the contract identifier of the Cisco Service Contract coverage for the specified product id and serial number.

P/C/S: An indicator that shows whether an item is a Parent, Child, or Stand Alone within a configuration.

Coverage Start Date: Is the date the contract starts providing coverage for the associated device.

Last Date of Support: The last date of the devices support.

Parent Instance ID: Instance ID within a network configuration of the parent item, under which a child item resides, according to Cisco's Installed Base records.

Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Customer ID: A unique Identification number of the customer.

Extended Details Tab:

Description: The Extended Details tab provides a comprehensive list of all the details for the selected contract.

Column Headings and Definitions:

–  –  –

Contract Number: The contract identifier of the Cisco Service Contract coverage for the specified Product ID and Serial Number.

Contract Status: Status of the contract. Active, Expired, Overdue, Terminated.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Service Level End Date: The end date of a contract.

Service Level: Abbreviated form for the type of service that is active on a Service Contract. (Examples, PSUP, PSRT).

Service Level Description: Description of the service level (examples PRTNR SUP 24X7X4 or PRTNR SUP 8X5XNBD).

Bill-To Customer: The name of the customer that is attached to items covered on the contract.

Service Level Start Date: The start date of a contract.

Bill-To Country: Name of the country of the customer that is attached to the device's contract.

Installed-At Site ID: The ID of the install site in the contract, which is created and synched up with Cisco contracts database.

Installed-At Site Name: The name of the install site in the contract, which is created and synched up with Cisco contracts database.

Installed-At Site Address: The Installed-At Address noted in the Cisco Install Site record.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At State: The State noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

Installed-At Postal Code: The Postal Code noted in the Cisco Install Site record.

Expiring Contracts The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

Description: Displays the list of contracts that are going to expire in the next month.

–  –  –

Usage: Click on the contract number to get the list of covered items and extended details of the contract.

Column Headings and Definitions:

Contract Number: The contract identifier of the Cisco Service Contract coverage for the specified Product ID and Serial Number.

Contract Status: Status of the contract. Active, Expired, Overdue, Terminated Bill-to Customer: The name of the customer that is attached to items covered on the contract.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.





Inventory: The name assigned to an inventory.

Appliance ID: A unique identifier of an appliance.

Contract Start Date: Is the date of the contract started.

Contract End Date: Is the date of the contract ends.

Coverage Start Date: Is the date the contract starts providing coverage for the associated device.

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

Contract Number Drill down Report for Expiring Contracts The Contract Number drill down report for expiring contracts provides three tabs of contract information including: Details, Covered, and Extended Details. These tabs provide comprehensive contract details and a list of all devices whose coverage will soon expire.

Details Tab:

This tab shows the contract number, status, Bill-To Customer and Customer.

Covered Tab:

–  –  –

Description: The Covered tab provides a list of all devices that are covered under the selected Contract number.

Column Headings and Definitions:

Hostname: Is the assigned name for a particular device that is part of a computer network.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product ID: The product id of a discovered device that was validated against Cisco records.

Hardware Type: The type of Hardware.

Product Family: Grouping of similar Cisco Product Models.

Coverage Status: The status [Active/Not Active] of the coverage contract.

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

Service Level: Abbreviated form for the type of service that is active on a Service Contract.

(Examples, PSUP, PSRT).

SLA Type: The type of Service-Level Agreement.

Installed-At Site ID: The ID of the install site in the contract, which is created and synched up with Cisco contracts database.

Bill-To Customer: Name to which the billing is sent.

Bill-To Country: Name of the country of the customer that is attached to the device's contract.

Installed-At Site Address1: The first Address noted in the Cisco Install Site record.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

Installed-At Postal Code: The Postal code noted in the Cisco Install Site record.

Ship-To Address1: The first address where shipments are sent.

Ship-To City: The City where the shipment is sent.

–  –  –

Ship-To Province: The Province noted for the shipment.

Ship-To Country: The Country noted for the shipment.

Ship-To Postal Code: The Postal Code for the shipment.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Inventory: The name assigned to the inventory of the customer.

Appliance ID: A unique identification number of an appliance.

Installed-At Site Address 2: The second Address noted in the Cisco Install Site record.

Ship-To Address 2: The second Address noted for the shipment in the Cisco Site record.

Warranty Start Date: The Start Date of the device warranty.

Warranty End Date: The End Date of the device warranty.

Warranty Type: The type of device warranty.

Equipment ID: A unique Identification number of the equipment.

P/C/S: An indicator that shows whether an item is a Parent, Child, or Stand Alone within a configuration.

Coverage Start Date: Is the date the contract starts providing coverage for the associated device.

Contract Number: Is the contract identifier of the Cisco Service Contract coverage for the specified product id and serial number.

Partner: The name of the partner.

Serviceable: Indicates whether the item is serviceable or not. The value is 'N' for not serviceable, and 'Y' if a services price is associated to the item.

Inventory_ID: A unique identifier of the inventory.

Parent Instance ID: Instance ID within a network configuration of the parent item, under which a child item resides, according to Cisco's Installed Base records.

Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Last Date of Support: The last date of the devices support.

Hardline: The type of hardline network to be set.

Customer: A unique Identification number of the customer.

–  –  –

Extended Details Tab:

Description: The Extended Details tab provides a comprehensive list of all the details for the selected contract that will soon expire.

Column Headings and Definitions:

Contract Number: The contract identifier of the Cisco Service Contract coverage for the specified Product ID and Serial Number.

Contract Status: Status of the contract. Active, Expired, Overdue, Terminated.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Service Level End Date: The end date of a contract.

Service Level: Abbreviated form for the type of service that is active on a Service Contract.

(Examples, PSUP, PSRT).

Service Level Description: Description of the service level (examples PRTNR SUP 24X7X4 or PRTNR SUP 8X5XNBD).

Bill-To Country: Name of the country of the customer that is attached to the device's contract.

Installed-At Site ID: The ID of the install site in the contract, which is created and synched up with Cisco contracts database.

Installed-At Site Name: The name of the install site in the contract, which is created and synched up with Cisco contracts database.

Installed-At Address: The Installed-At Address noted in the Cisco Install Site record.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At State: The State noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

–  –  –

Installed-At Postal Code: The Postal Code noted in the Cisco Install Site record.

Product The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

Description: The Product report provides a comprehensive list of all product types that were electronically found during a network discovery.

Usage: Drill down by clicking the items that appear in blue to get additional information. Click the blue link for covered or uncovered items to display all the data about a device(s).

Column Headings and Definitions:

Item Type: Is the classification of an item as a chassis or card.

Product ID: Alpha-numeric reference to a specific Cisco Product Model.

Product Name: The name of the product.

Total: Count of identical PID's.

Covered: Count of items that are covered out of the "Total Count".

Uncovered: Count of items that are not covered out of the “Total Count”.

Serviceable: Indicates whether the item is serviceable or not. The value is 'N' for not serviceable, and 'Y' if a services price is associated to the item.

Product Family: Grouping of similar Cisco Product Models.

Product Description: The detailed description of the device or card found in the inventory.

Customer: The customer that is selected in the Smart Services Connection Data Filters Customer Drop down.

Inventory: The name of the inventory given by customers.

Appliance ID: A unique identification number of an appliance.

–  –  –

Alerts

This report category has the following associated report:

 All Alerts All Alerts The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

Description: Displays latest product alerts for given partner/customer/inventory or all by default.

Usage: Click in the Type column filter in the heading and click to filter the report by Alert type. Click on Alert Description to display a list of devices affected by the alert.

Column Headings and Definitions:

Type: The type of alert, (for example, Hardware or Software EOX alert, PSIRT, Intellishield, Field Notice).

Alert Description: The description of the Product Alert.

Alert Status: Indicates whether the alert is still an active alert or not.



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