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«Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA Chapter 3: Smart Services ...»

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Inventory: The name that was given to this inventory that was processed.

Appliance ID: The ID of the appliance that performed the inventory processing.

Upload Date: The date the inventory was uploaded for processing.

Status: The result of the inventory processing action. [SUCCESS *, PROCESSING, FAILED] Collection OBJID: The objid has information that is for internal use only.

Party Objid: The objid has information that is for internal use only.

User ID: Is the user ID of the person who requested the inventory collection Imported File: Is the name of the of the imported inventory file.

Inventory OBJID: The objid has information that is for internal use only.

–  –  –

Inventory Details Tab Description: The Inventory Details Tab report provides details on the successfully upload of inventory for the customers of this partner. On Failed or Processing status, it does not display any details.

Column Headings and Definitions:

CDTL Request OBJID: Unique Identifier of Collection Detail Trace Log of the inventory.

Appliance ID: Unique Identifier of the appliance that performed the inventory collection.

Upload Start Time: The date and time the inventory upload was started.

Upload Finish Time: The date and time the inventory upload was finished.

Collected Item Count: The number of items collected during collection.

Number of Items Reported: The number of items displayed in the inventory report.

Not Collected Count: The number of items not collected during collection but available in the seed file.

Managed Device Count: The count of the managed devices in an inventory.

Number of Items not Reported: The number of items available in the collection but not displayed in the report because of various fallouts.

Collector Type: The type of collector used for this inventory collection.

Collection OBJID: Unique identifier for this collection.

Inventory Delta The following information provides a screen capture of the Inventory delta report, a description of the report, and then a list of terms (column headings) with the associated definitions.

–  –  –

Description: The Inventory Delta report provides you with a list of deltas for the following items with respect to inventory between two specific dates.

 Changes to the number of items collected based on the contract status of two specific dates.

 Changes to software release versions.

Each change links to the All Items inventory view for items changed between two dates.

Usage: The Inventory Delta report provides information on only one customer inventory. Be sure to select a single inventory from the Data Filters prior to selecting this report from the Library. To set the start and end dates, click Change Dates. The Delta Range Setting dialog box appears. You can choose the dates from the calendar and click Generate. The Inventory Delta report appears for the selected two specific dates. Click a blue hyperlink below a field to show a list of devices that have been added, deleted, or changed, or to download an offline PDF or Excel report.

Column Headings and Definitions:

Customer: The name of the customer.

–  –  –

Beginning Total Equipment: Total number of devices that were collected on the start date. The number in this column links to All Items report.

Added: Number of devices added between two dates. The number in this column links to the Device Grid.

Deleted: Number of devices deleted between two dates. The number in this column links to Device Grid.

Changed: Number of attributes changed in the devices.

Ending Total Equipment: Total number of devices that were collected on the end date.

The number in this column links to Device Grid.

Download Offline Report: The offline report is downloadable in the following required formats – XLS or PDF for the selected two dates. When you click the required format link in the report, the request is submitted for generating the offline inventory delta report. You can then view the delta report under My Reports in the left navigation pane.

You cannot traverse back to the Inventory Delta report, after you launch All Items report. You need to click the Inventory Delta again, choose the start/end dates, and then generate the delta report.

Last Day of Support The following information provides screen captures of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

Description: The Last Day of Support report provides a list of covered and validated uncovered items where the LDoS has past or the published date is within the next two years.

–  –  –

Usage: Sales Managers refer to the Last Day of Support report to see which devices should be replaced because of LDoS. Another report Sales Managers should consider using is Generate Reports Uncovered Device Report because it includes information on suggested replacement PIDs including price and one possible service levels.

Service Executives refer to this report for a count of only those items that are past LDoS to develop a plan for product refresh.





Column Headings and Definitions:

Category: The category of the item displayed.

Item Type: Is the classification of an item as a chassis or card.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product Family: Grouping of similar Cisco Product Models.

Product Name: The name of the product.

Product ID: The product id of a discovered device that was validated against Cisco records.

Last Day of Support: Date that Cisco is no longer offering the opportunity to purchase service coverage on a particular product.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Hostname: The name of the host where this device was discovered.

Inventory: The name assigned to an inventory.

Appliance ID: A unique identifier of an appliance used.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

–  –  –

Uncovered Items The following information provides screen captures of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

The data in this grid displays all items found that are not covered by a valid Cisco service contract. Both processed and Non-Processed devices will be displayed.

Description: The Uncovered Devices report lists those items found during network discovery that are not presently covered under a service contract, such as chassis, Call Manager (CCM), IP Phones, cards, Unified Computing System (UCS), TelePresence (TP) and Identity Services Engine (ISE) devices.

The Uncovered Items report also provides the device warranty information (if required) to determine whether the service coverage is needed for the specified PIDs.

Usage: Contract Managers check which devices are serviceable and eligible for contract coverage.

Sales Managers review warranty details of uncovered devices, for one or more customers to determine which uncovered devices should be covered under a service contract. Using the device details in the report, the Sales manager can develop contract proposal.

Support Engineers use this report to confirm service entitlement by searching for a device’s "Product ID" and "Serial Number"; and then identifying the "Contract Number" and "Installed-At Site Name." These details will be used for PSS foundational services such as partner access to the TAC.

Column Headings and Definitions:

Category: The category of the item displayed.

Item Type: Is the classification of an item as a chassis or card.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product Family: Grouping of similar Cisco Product Models.

Product Name: The name of the product.

Product ID: The product id of a discovered device that was validated against Cisco records.

Hostname: The name of the host where this device was discovered.

–  –  –

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serviceable: Indicates whether the item is serviceable or not. The value is 'N' for not serviceable, and 'Y' if a services price is associated to the item.

Warranty End Date: The End Date of the device warranty.

Warranty Type: The type of the device warranty.

Collected Serial Number: The actual Serial Number of the item collected from the network. In some cases, this serial number may be different from what is found in Cisco’s contract databases.

Collected Product ID: The actual PID of the item collected from the network.

In some cases, this PID may be different from what is found in Cisco’s contract databases.

Customer: The Customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

Installed-At Postal Code: The Postal Code noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At State: The State noted in the Cisco Install Site record.

Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Inventory: The name assigned to an inventory.

Appliance ID: A unique identification of an appliance.

Last Day of Support: Day that Cisco will no longer offer the opportunity to purchase service coverage on a particular product.

P/C/S: An indicator that shows whether an item is a Parent, Child, or Stand Alone within a configuration.

Parent Instance ID: Instance ID within a network configuration of the parent item, under which a child item resides, according to Cisco's Installed Base records.

Ship Date: The date the item was initially shipped from Cisco.

SN Entry Type: The type of device (chassis/card).

SNMP SysName: Is the name assigned to a SNMP MIB or the Hostname from CLI data.

Warranty Start Date: The Start Date of the device warranty.

–  –  –

All Contracts The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

The data in this grid displays only valid contracts your CCO ID has been enabled to view for your company. Multiple contract numbers will be displayed when the coverage Start and Coverage Stop dates for devices coverage varies.

Description: The All Contracts report provides a comprehensive list of all contracts in relation to the items that were both found and validated by the network discovery.

Usage: Drill down by clicking the items that appear in blue to get the list of covered items.

Column Headings and Definitions:

Contract Number: The contract identifier of the Cisco Service Contract coverage for the specified Product ID and Serial Number.

Contract Status: Status of the contract. Active, Expired, Overdue, Terminated.

Bill-To Customer: The name of the customer that is attached to items covered on the contract.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Inventory: The name assigned to an inventory.

Appliance ID: A unique identification of an appliance.

Contract Start Date: Is the date of the contract started.

Contract End Date: Is the date of the contract ends.

Coverage Start Date: Is the date the contract starts providing coverage for the associated device.

–  –  –

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

Contract Number Drill Down Report The Contract Number drill down report provides three tabs of contract information including, Details, Covered, and Extended Details. These tabs provide a comprehensive contract details and a list of all devices covered by the contract.

Details Tab:

This tab shows the contract number, status, Bill-To Customer and Customer.

Covered Tab:

Description: The Covered tab provides a list of all devices that are covered under the selected Contract number.

–  –  –

Column Headings and Definitions:

Hostname: Is the assigned name for a particular device that is part of a computer network.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product ID: The product id of a discovered device that was validated against Cisco records.

Hardware Type: The type of Hardware.

Product Family: Grouping of similar Cisco Product Models.

Coverage Status: The status [Active/Not Active] of the coverage contract.

Coverage End Date: Is the date the contract no longer provides coverage for the associated device.

Service Level: Abbreviated form for the type of service that is active on a Service Contract. (Examples, PSUP, PSRT).

SLA Type: The type of Service-Level Agreement.

Installed-At Site ID: The ID of the install site in the contract, which is created and synched up with Cisco contracts database.

Bill-To Customer: Name to which the billing is sent.

Bill-To Country: Name of the country of the customer that is attached to the device's contract.



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