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«Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA Chapter 3: Smart Services ...»

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The data in this report displays everything collected by the collector and sent to the data center for processing. Both process and Non-Processed devices will be displayed.

Description: The All Equipment report provides you with a list of all the devices for the customer(s)/partner(s) selected in the Data Filters. The following information provides screen captures of the report, a description of the report, and then a list of terms (column headings) with the associated definitions. The report also provides the device warranty information (if required) to determine whether the service coverage is needed for the specified Product IDs.

The Contract status in All Equipment combines Covered Items, Uncovered Items, and those items with overdue and terminated contracts.

Usage: Drill down by clicking the items that appear in blue to get the list of equipment.

Column Headings and Definitions:

Category: The Category of the item displayed.

Item Type: Is the classification of an item as a chassis or card.

–  –  –

Serial Number: The serial number of discovered device that was validated against the Cisco records.

Product Family: Grouping of similar Cisco Product Models.

Product Name: The name of the product.

Product ID: The product id of a discovered device that was validated against Cisco records.

Hostname: The name of the host where this device was discovered.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Product Description: The detailed description of the device or card found in the inventory.

Collected Serial Number: The actual Serial Number of the item collected from the network. In some cases, this serial number may be different from what is found in Cisco’s contract databases.

Product Model: The model of product (for example, modules, routers, power supplies).

Equipment ID: A unique Identification number of the equipment.

Orig. Inv. Date: Is the date when the first inventory was collected.

Last Inv. Date: Is the date the last inventory collection ended.

Base Product ID: The product ID of a discovered device that was validated against Cisco records.

Installed Ram: The information related to the RAM installed.

HW Version: The version of the hardware installed on the item.

SW Version: OS Version of the software installed on the item.

SW Type: OS Type of the software.

Flash Memory: The information related to the memory on the item.

Manufacturer: The name of the manufacturer of the item.

C3 Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Ship Date: The date the item was initially shipped from Cisco.

OS Version: The version of the OS installed on the item.

Boot Version: The version of the bootable OS installed on the item.

Feature Set: The set of the features installed on the item.

Category Long Name: The detailed name of the category of an item.

SNMP Location: The SNMP location of the installed item.

Ship-to Address: The Address noted for the shipment in the Cisco Site record.

Installed-at Address: The first Address line noted in the Cisco Install Site record.

Installed-at City: The City noted in the Cisco Install Site record.

Installed-at Country: The Country noted in the Cisco Install Site record.

Bill-to Name: The name to be billed for the items.

System Contact: The contact details for the system.

–  –  –

Slot Number: The slot number of the item.

Card Type: The type of card used for the item.

Device Diagnostics Supported: Indicates whether the device meets all of the criteria for support of the Device Diagnostics / Smart Call Home capability.

Bill-To Customer: The name of the customer to be billed for the items.

Customer: The Customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Contract Number: Is the contract identifier of the Cisco Service Contract coverage for the specified product id and serial number.

Contract Status: Status of the contract - Active, Expired, Overdue, Terminated.

Inventory: The name assigned to the inventory.

Appliance ID: A unique identifier of an appliance.

Bug Search: Directs to the Bug search tool. Click View Results for one line item, parameters are passed to the tool based on the item type selected. Refer the Bug Search Tool for more information.

Running Config: Provides a link to the running configuration details.

Startup Config: Displays a link that directs to the startup configuration details page of the respective device.

Show Command: Displays a link that directs to the details page of the respective device.

Download Config: A link to download the configuration details.

–  –  –

Bug Search Tool From PSS 3.x portal, you can launch the Bug Search Tool to find defects that are open for selected

hardware. Perform the following steps to launch and pass the parameters and search the relevant bugs:





1. Login to the Smart Services Connection with your Cisco.com. ID https://tools.cisco.com/smartservices/

2. Select one or more CUSTOMERS and one or more INVENTORIES in the Data Filters.

3. From the Library, select Inventory All Equipment.

4. As shown in the above snapshot, right-click a column heading and check the boxes to show fields used to find defects and remove fields not needed.

–  –  –

Dashes [---] in the Bug Search column indicate that the tool is not available because item is a 3rd party device or a device without enough information collected.

6. Click View Results for one line item. Parameters passed to the Bug Search tool are based on the Item Type selected.

- CCM, Chassis, TP and UCS pass the OS Version and Product ID

–  –  –

Covered Items The following information provides screen captures of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

The data in this report displays only devices with valid contract coverage.

Description: The Covered Items report displays a list of validated items such as chassis, Call Manager (CCM), IP Phone, cards, Unified Computing System (UCS), Telepresence (TP) and Identity Services Engine (ISE) that were discovered on the target network. These items are presently under a service contract.

The Covered Items report also provides the device warranty information (if required) to determine whether the service coverage is needed for the specified PIDs.

Usage: Mouse hover on the left of row, click on Action icon and then select the CSCC action to quickly open the Cisco Service Contract Center. Contracts managers would typically filter this report to review the contract and support status of their customer's network devices when planning for pending renewals.

To do this they would show the "Contract Number", "Service Level", "Coverage End Date" and "Last Day of Support" Support Engineers use this report to confirm service entitlement by searching for a device’s "Product ID" and "Serial Number"; and then identifying the "Contract Number" and "Installed-At Site Name." These details will be used for PSS foundational services such as partner access to the TAC.

.

Column Headings and Definitions:

Category: The category of the item displayed.

Item Type: Is the classification of an item as a chassis or card.

Serial Number: The serial number of discovered device that was validated against Cisco installed base records.

Product Family: Grouping of similar Cisco Product Models.

Product Name: The name of the product.

–  –  –

Product ID: The product id of a discovered device that was validated against Cisco records.

Hostname: The name of the host where this device was discovered.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Serviceable: Indicates whether the item is serviceable or not. The value is 'N' for not serviceable, and 'Y' if a services price is associated to the item.

Contract Number: The contract identifier of the Cisco Service Contract coverage for the identified Product ID and Serial Number.

Coverage End Date: Date of the service ending.

Service Level: Abbreviated form for the type of service that is active on a Service Contract. (For example, PSUP, PSRT).

Warranty End Date: The End Date of the device warranty.

Warranty Type: The type of the device warranty.

Coverage Start Date: Date of the starting the service.

Customer: The Customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Installed-At City: The City noted in the Cisco Install Site record.

Installed-At Country: The Country noted in the Cisco Install Site record.

Installed-At Postal Code: The Postal Code noted in the Cisco Install Site record.

Installed-At Province: The Province noted in the Cisco Install Site record.

Installed-At State: The State noted in the Cisco Install Site record.

Instance ID: A unique identification number that is issued by Cisco to refer to a specific piece of equipment within Cisco's IB records.

Inventory: The name assigned to an inventory.

Appliance ID: The unique identifier of an appliance.

Last Day of Support: Day that Cisco will no longer offer the opportunity to purchase service coverage on a particular product.

P/C/S: An indicator that shows whether an item is a Parent, Child, or Stand Alone within a configuration.

Parent Instance ID: Instance ID within a network configuration of the parent item, under which a child item resides, according to Cisco's Installed Base records.

Ship Date: The date the item was initially shipped from Cisco.

SN Entry Type: The type of device (chassis/card).

SNMP SysName: Is the name assigned to a SNMP MIB or the Hostname from CLI data.

Warranty Start Date: The Start Date of the device warranty

–  –  –

Devices with Alerts The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

The data in this report displays devices found to be associated with Alerts.

Description: Provides you total alerts count for each alert type per device for the customer/partner/inventory.

Usage: Support Engineers refer to this report to evaluate and maintain network health by remediating devices affected by alert issues.

From this report you can access the running Config Details column to link directly to the configuration details for the device impacted by alerts. Similarly the Startup Config Details and Show Command Details columns display links that directs to the details page of the respective device.

Column Headings and Definitions:

Category: The category of the item displayed.

Item Type: Is the classification of an item as a chassis or card.

Serial Number: The serial number of discovered device that was validated against the Cisco records.

Product Family: The Cisco product family to which the product belongs.

Product Name: Displays the name of the product.

PSIRT Count: Total number of active PSIRT alerts for the device.

Intellishield Count: Total number of IntelliShield alerts count for the device.

Field Notices Count: Total number of field notices count for the device.

Software EoX Count: Total number of software EoX count for the device.

Hardware EoX Count: Total number of hardware EoX count for the device.

OS Type: The specific type of the software that is installed on the host/system.

OS Version: The specific version of the software (Software Type) that is installed on the network element.

–  –  –

Running Config Details: A link that directs to the Running configuration details for the device [displayed for the device that have alerts].

Startup Config Details: A link that directs to the Startup Configuration details for the device [displayed for the device that have alerts].

Show Command Details: A link that directs to the Show Command details for Device.

[Displayed for the device that have alerts].

Product Description: The description of the product.

Product ID: A unique identification number of the product.

Hostname: Displays the name of the host.

IP Address: IP Address of the physical entity. The address is a unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network.

Customer: The customer that was selected in the Smart Services Connection Data Filters Customer Drop down.

Equipment ID: A unique Identification number of the equipment.

Inventory: The name of the inventory given by customers.

Inventory ID: A unique identification of the Inventory.

Appliance ID: A unique identifier of an appliance.

Partner Name: Displays the name of the partner.

Customer ID: A unique identification of the Customer.

Inventory Collection The following information provides a screen capture of the report, a description of the report, and then a list of terms (column headings) with the associated definitions.

Description: The Inventory Collection report provides you with a list of all the inventories for the customers for this partner. To view the inventory details click on the status Success.

Usage Refer to the Inventory collection details to see if inventory collections and uploads are taking place on the expected schedule.

–  –  –

Column Headings and Definitions:

Entitled Company: The name of the customer company that had an inventory collection performed on their network.



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