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«Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA Chapter 3: Smart Services ...»

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Downloading a Certificate Downloading a certificate provides you entitlement files, a security certificate and other registration related files that are used when installing the Collector entitlement file. To download a certificate, click the Download Certificate link in the registration success message dialog box.

 A zip file window appears requesting you to either save or open the entitlement file, which contains the certificate (license file) and other registration files.

–  –  –

 An email notification is also sent to the user who registered the collector that includes a link to download the certificate.

If the Download Certificate fails with the message "An error occurred while downloading the CSP-C certificate. Please try again later or contact Technical Support at ask-smart-services@cisco.com if the problem persists" then wait for few minutes and try to download the certificate again. Refer Generating a New Collector Certificate section.

–  –  –

Viewing Collector Details  From the Smart Services Connection Library, select Manage Collectors. The Manage Collectors window appears including the Customer Name, Collector Count, and Collectors Requiring Revalidation details.

 Click the number link in the Collector Count column of a selected customer. The Collector Details window appears displaying the Collector ID, Customer name, the Inventory name, Collector Name, and Upload information.

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Editing Collector Registrations As an Administrator, you can edit the Collector registrations only on those registrations that have a registration status of “Completed”. Registrations that are in an unregistered state cannot be edited.

 To edit the Collector registration, select Manage Collectors from the Smart Services Connection Library.

 Click the “Collector Count”.

 Select any Collector that needs to be edited.

 Mouse hover on the left of the selected Collector, click the Action icon or right-click the Collector and click Edit Collector Registration. The Edit Collector Registration window appears.

 Modify the collector name and serial number of the collector.

 Click OK. The Collector information is edited.

 An email notification is sent to the user who updated of the collector registration.

–  –  –

Deleting Collector Registrations Active collector registrations can be deleted. When one collector is to be re-assigned to a new customer or site, the active registration is deleted and a new registration completed.

 To delete a collector registration, select Manage Collectors from the Smart Services Connection Library.

 Click the “Collector Count”.

 Select any Collector that needs to be deleted.

 Mouse hover on the left of the selected Collector, click the Action icon or right-click the Collector and select delete the Collector Registration. The Delete Registration confirmation message box appears.

 A confirmation window appears to verify that you want to delete the registration and indicates that doing so will stop the Collector communication to the Cisco data center.

 Click Delete; A status message appears on the previous view indicating the success of the registration deletion.

 An email notification is sent to the user who deleted the collector registration.

When a registration is deleted, the collector is prevented from uploading inventory collections to the Cisco data center.

–  –  –

Generating a New Collector Certificate To access new features for your collector, you will first download a new image(s), and then generate, and apply, a new security certificate.

 To generate a new collector, select Manage Collectors from the Smart Services Connection Actions panel.

 Select any Collector for which a new security certificate needs to be generated.

 Mouse hover on the left of the selected Collector, click the Action icon and select the Generate a New Certificate or right-click the Collector and click Generate a New Certificate. The Generate a New Certificate confirmation window appears.

 A confirmation window appears to verify that you want to Generate a New certificate and invalidate any existing certificate previously downloaded.

 Click Download.

 An email notification is sent to the user regarding the generation of a new certificate.

–  –  –

Manual Import

A partner can import inventory manually in one of the following conditions:

 A customer does not want a collector to be deployed on the network.

 A customer does not want the partner to collect information of all the devices from their network.

In either of the cases, the partner can import the collector file that provides the details of the devices on the network.

 For CSP-C upload, you will need to download a “transport file” from the Collector application, then import that file that file through Smart Services Connection Portal. For more information refer to Generating a transport file for CSP-C upload.

 For the CSV upload, you can download a sample file, enter the details of the collector and upload the.csv file.





This section consists of the following topics:

 Prerequisites  Generating a transport file for CSP-C upload  Creating a CSV File for CSV import  Manually Importing Devices Prerequisites

The prerequisites for using the manual import feature are:

 There must be a registered Company.

 The partner performing the manual import must be a registered Partner Administrator or Partner User in the Smart Portal.

 The user must select the specific Customer Company and its inventory for the import.

–  –  –

Generating a Transport File for CSP-C Upload To login to remote Cisco CSP Collector Application and to generate a transport file perform the following

steps:

1. From the Manage Collectors Collector Details, select a row and from Actions menu select Access CSP-C.

Directs to Cisco CSPC Collector Application, login and follow the process to generate the file.

–  –  –

Ensure that the Profile is created and all the configuration of the device is setup. The summary provides the status and details of the collection.

3. Select the profile name and click View Data from the Collection Profile Run Summary window to view the raw data captured manually.

4. Click Select Action to perform the required action. Here we will select Export Collection Profile Run Data form the drop down. The window opens and provides the profile details to be exported.

As shown in above snapshot, all the fields here are preset and you do not need to change. The file is exported in standard export format that is a compressed zip file containing folders and xml files that details the network, customer info and devices on the network.

5. Verify the details and click OK. The application prompts with an information message on the status. Note the Job Id and click OK.

–  –  –

6. Go to Reports menu, select Job Management Reports. The Job Report Filter pops up to select the job parameters.

Select the Job Group Type as Miscellaneous Jobs and Sub Type as default – CP Export Jobs.

You can view all the jobs based on the parameters and also click on the + symbol next to the Job Id to view the description of each job. It provides details on the Run Id, State (Successful/Aborted), Status (Completed/Not Completed), Start Time, End Time, and Job Log Details for the particular job.

7. Click Select Action in the report and select Download File. The application prompts you to save the file.

–  –  –

Select the option to save the file and click OK. The saved compressed file is in CSP-C VSEM format that you should use to manually import. Follow the CSP-C Upload process to proceed.

–  –  –

Creating a CSV File for CSV Import Use the sample CSV file to create your import file.

 To download the sample CSV file, click Download Sample CSV File in the Manual Import window. An excel sheet is downloaded.

 Enter the data for the parameters contained in the sample CSV. The device parameters must be mentioned in the identical order as specified in the sample file.

–  –  –

The mutual relationship is not established between the device information that is uploaded using the CSV file. For instance, if you upload the information for a router chassis and the cards installed within that chassis, PSS will not be able to discern that those cards are installed in the chassis. Also, knowledge about the chassis support contract that actually covers the installed cards is not known. (For example, a card that is covered under a chassis contract will be reported as uncovered in the reports). Follow the CSV Upload process to proceed.

CSV Import Limitations  Manual Import is limited to 50K devices.

 All the headers are mandatory and must follow the identical order as specified in the sample CSV file.

 Users cannot import the CSV file, if there is any pending request for that particular Entitled Company and Inventory combination.

 HOST_NAME, IP_ADDRESS, SERIAL_NUMBER and PRODUCT_ID field values are mandatory for each device entry, otherwise import will fail.

 IP_ADDRESS must be in the valid format for each device entry, otherwise import will fail.

 The duplicate entries must be removed before importing the file.

 A manually imported CSV inventory is limited to Chassis only.

 Alerts – Only Hardware Alerts and Field Notice alerts are processed for CSV Import Inventories.

 No data will appear for CSV Import Inventories in the following reports:

o Exceptions Summary Report – No data.

o Protocol Access Error Report – No data.

o Installed Application Reports – No data.

 Discrepancies in NPDR reports.

 The most recent file from the collector has to be imported because the file overwrites the last imported inventory.

 A device cannot be included in the CSV import file, if there is an ongoing processing of the device from the collector file.

 CSV does not support IPv6 addressing.

Leading Practices  When you choose an existing inventory name, the manual import of the CSV file appends its device data to the CSP collected inventory data.

 When you create a new inventory name, the data is kept in a separate inventory.

 For the first manual CSV import, you may want to generate a new Appliance ID. The Appliance ID will begin with CSV rather than CSP so you can easily distinguish between the two collection methods.

 Mutual relationships are not established between the device information that is uploaded using the CSV file. For instance, if you upload the information for a router chassis and the cards installed within that chassis, PSS will not be able to discern that those cards are installed in the chassis. In addition, knowledge about the chassis support contract that actually covers the

–  –  –

installed cards is not known. (For example, a card that is covered under a chassis contract will be reported as uncovered in the PSS reports).

 Concurrent CSV Manual Imports for the same customer company and inventory are not allowed.

You cannot perform multiple imports from different browsers at the same time for the same customer company and Inventory. Only the first import will be accepted and for the other import attempts, the portal will display an error message. Concurrent file imports will work for the same customer company but a different inventory.

 If a device imported through Manual CSV Import is already part of an inventory collection for the same customer company and inventory, the PSS reports will show the collected device information only. Manually imported information for that device will not be displayed.

Manually Importing Devices

To manually import the inventory, perform the following steps:

 From the Manage Collectors LNP, under Actions drop down menu, select the Manual CSV Import or Manual CSP-C Upload.

At least one Bill-to ID must be enabled in the Partner Definition in order to manage collectors or manually import the device information on the network.

–  –  –

CSP-C Upload

To import a collection upload through a CSP-Collector, perform the following steps:

 From the Manage Collectors LNP, under Actions drop down menu, select the Manual CSP-C Upload option. The Manual CSP-C Upload dialog box appears.

 Choose a company from the Company drop-down list.

 Choose an existing Inventory from the drop-down list.

 Choose an Appliance for an existing inventory from the drop-down list.

 Click Choose Files and select the valid file that needs to be uploaded into the Smart Portal from your local system. It is a.zip file that contains xml files.

 Click Import.

 Click Confirm to import the inventory information manually.

 Click OK to complete the process and return to Manage Collectors window.

–  –  –

CSV Import

To import a collection upload through a CSV Collector, perform the following steps:

 From the Manage Collectors LNP, under Actions drop down menu, select the Manual CSV Import option. The Manual CSV Import dialog box appears.

As a Partner User, you can manage collectors only for the customers you are entitled / associated to. Otherwise a message indicating you are not authorized to create / register a new collector for that customer will be displayed.

–  –  –

Enter all the required information, which is designated by an asterisk (*).

Step1. Select the Partner company name from the drop down list.



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