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«Fire Safety Policy Fire Safety Strategy West Yorkshire Fire & Rescue Service Oakroyd Hall Birkenshaw Bradford BD11 2DY Date Issued: 01/04/2013 Review ...»

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Page 37 of 38 The shape and size of the Service is ever changing but the need to provide high levels of service to our community and our partners will remain and be set against a backdrop of reduced budgets. With these new challenges will come new opportunities; using ICT to enable the Service to achieve efficiencies, providing the infrastructure to support and keep pace with citizens‟ changing needs and expectations.

WYFRS will continue the process of standardisation and simplification based on the premise of a common infrastructure designed to enable local delivery suited to local needs.

We place a strong emphasis on providing choice in the way people access services. This ensures maximum choice to respond to individuals‟ circumstances and preferences, and the provision of quick and effective responses.

Wherever possible we will support the use of web-based interactions with partners in order to simplify processes.

Our programme of embracing modern working practices, rationalising office accommodation, eliminating unnecessary bureaucracy and administration, and supporting community based service delivery drives efficiencies.

Investing in our people is a high priority. We continue to improve the ICT skills of our workforce, equipping them with the skills they need to enhance their community.

We continually review the replacement and upgrading of ICT hardware and systems to ensure that our workforce has the right solutions for their work.

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